StakeTracker Services

In addition to enabling StakeTracker software we also help your organization align the people and processes required to assure that your stakeholder engagement and management program is successful.

SustaiNet offers a proven, practical approach to software implementation. Based on a series of best practices and our experience with over 100 successful StakeTracker deployments (and hundreds of other software implementations), our on-boarding procedures provide your organization with the configuration guidance required for a successful launch.

We find that face-to-face training provides the optimal learning experience for individuals and groups. Our training is facilitated by a SustaiNet instructor who travels to your location to deliver implementation learning to your team, no matter where you are in the world. Alternatively, these training sessions can also be held in our head office in Vancouver, BC, Canada.

At SustaiNet, we offer full StakeTracker after-sale support. From answering a quick question to coaching and technical support, our ongoing customer support helps you get the most out of your StakeTracker software. Our customer service team is passionate about supporting our clients so you will be sure to receive a consistent, high quality support experience every time you contact us.

Our standard support includes:

• Email and phone support (8:30am – 5:00pm PST) facilitated by a professional representative who knows your StakeTracker software.
• Guaranteed response within one business day.
• Application portal for reporting issues and requesting enhancements.
• Importing of master data lists i.e. lists of stakeholders, issues, etc. to ‘rescue’ customers from the painstaking process of having to manually enter bulk data (all at no additional charge).

One of the most important aspects of getting the true value out of StakeTracker is to ensure that all the relevant stakeholder information and communications with them is recorded and entered quickly and correctly into StakeTracker, and in a timely fashion. Without this, the content of reports is incomplete, inaccurate, out of date, and therefore disjointed and meaningless.

Many of our customers may not have the internal resources, budgets and capacity to do this themselves cost effectively, particularly in the early phase of the implementation when the team are still learning, and when the skills set required of an internal administrator are just not yet developed. SustaiNet clearly recognizes this and now offers a range of data management services to assist such customers to get off to a good start and ramp up as quickly as possible. We set up and configure StakeTracker for their specific use and reporting needs, as well as offer ongoing training of key staff. We teach our customers to fish, and work beside them until they are ready and able to take over the ownership of their data management responsibilities.

Our data management and consulting services include process scoping studies, protocol document creation, data entry (regardless of the date format and sources), report development and scheduling, regulatory reporting, data auditing and data management recommendation reports (in relation to the protocols agreed on), all based on industry best practices in stakeholder information management.

As we are experts in the use of StakeTracker, who better to engage to do this for you than us! Our rates are more than competitive and guarantee that they are significantly lower than others who offer a similar service. All we want is for our customers to be successful, and as a software product company we do not regard the hours spent achieving this as a major profit centre for us. We can ramp up this service extremely quickly and have you up and running in next to no time. A number of our customers also retain SustaiNet to enter their data on an ongoing basis, and in particular when they need to expedite their consultation submissions to the regulators before they have even employed dedicated staff to do this internally.

SustaiNet offers data migration services that help smoothly transfer existing stored data into the StakeTracker application (regardless of source). We can help you move data from a wide range of storage environments including cloud, mainframe or open systems.

SustaiNet is continuously enhancing StakeTracker (at no additional cost to our customers) with the release of new and exciting features and functions every month. We also actively solicit information from our customers and offer them the opportunity to contribute their ideas to enhance StakeTracker software so it best meets their organizational objectives. From corporate branding to the development of new features or the expansion of existing functionality, we are open to discussing the best way to improve StakeTracker so it is the best fit for your stakeholder management needs.